Enabling Faster, Smarter FinTech Delivery at iKhokha
iKhokha is a leading financial technology company empowering entrepreneurs through innovative payment solutions. Its globally successful offerings include mobile point-of-sale systems, card acceptance services, e-commerce gateways, the iKhokha app, and the Mover Pro card reader—all designed to streamline payments for small businesses.
Client
iKhohka
Category
Agile
Date
12/12/2025
The Challenge
iKhokha faced significant delivery challenges across four Agile teams. Release cycles were unpredictable and often delayed due to fragmented coordination between development, business, and compliance stakeholders. Visibility into delivery progress and risks was limited, causing confusion at both team and leadership levels. KYC onboarding flow, a critical customer touchpoint, was a particular pain point—affecting user satisfaction and overall platform trust. The company needed a delivery transformation that combined process clarity with empowered, accountable teams.
My Agile Framework in Action
🔍 Assess
I began by evaluating team maturity levels, reviewing sprint reports, and engaging with stakeholders to identify delivery gaps. This allowed us to establish baseline metrics around cycle time, velocity, and sprint completion, while surfacing key pain points in team flow and communication.
🤝 Align
Next, I led alignment workshops to clarify delivery roles and expectations. I worked closely with RTEs, Product Owners, and business leads to ensure everyone was moving toward the same goals. Together, we co-created a unified release roadmap and clarified dependencies across teams.
🔧 Adapt
Once aligned, I introduced tailored Scrum practices across teams. This included re-establishing ceremonies with strong facilitation, standardising backlog refinement routines, and setting clear sprint goals. I also designed custom Jira boards to match team workflows and built automated Power BI dashboards to give leadership real-time visibility into delivery performance.
⚡ Accelerate
With momentum in place, I helped teams adopt a more self-managing model. I reduced dependency bottlenecks, clarified team handoffs, and enabled proactive decision-making using delivery data. Weekly reporting cycles increased stakeholder trust and allowed for faster, data-informed pivots where needed.
Results
Product delivery to strategic goals amid complex stakeholder dynamics Product delivery to strategic goals amid complex stakeholder dynamicsProduct delivery to strategic goals amid complex stakeholder dynamics
Release Cycle Time
Reduced to 15 days across 5 major product updates
Customer Satisfaction
Increased by 33%, driven by smoother onboarding and enhanced mobile UX
Operational Costs
Reduced by 40% through better planning and tooling-enabled visibility
Cross-Team Alignment
Improved sprint predictability and collaboration across squads
Product Delivery
4+ FinTech features delivered successfully under the new delivery rhythm
Key Success Factors
Strong partnership with Product Owners and RTEs
Coaching that focused on outcomes, not just process
Visual dashboards that bridged tech and leadership
Team empowerment and continuous feedback loops
Conclusion
By applying my Agile framework, I helped transform iKhokha’s delivery approach from reactive and fragmented to proactive, predictable, and outcome-driven. The impact was visible not just in delivery metrics, but in how teams collaborated, how leadership made decisions, and how end-users experienced the product.
Contact
As an agile Coach and Scrum Master, I bring calm to complexity, clarity to process, and momentum to teams. Whether you're scaling delivery, starting something new, or rethinking how your team works — I'm here to help.
aileruoyin@gmail.com
Address
United Kingdom
Phone
07789632182